FAQs

FREQUENTLY ASKED QUESTIONS

When will my order arrive?

Each item is made to order, so please allow some time for production before shipping. Delivery times vary depending on your location. You'll receive tracking information as soon as your order ships, so you can follow its journey. For general estimates, check our Shipping & Delivery page.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary by country and destination.

Can I return my order if I don't like it or chose the wrong size?

Since every item is made to order specifically for you, we're unable to accept returns for reasons like sizing or personal preference. Please check our size guide carefully before ordering. If your item arrives damaged, defective, or incorrect, contact us — we're always here to help.

What if my item is damaged or defective?

Contact us within 14 days of delivery with photos of the issue and your order number. We'll review your claim and offer a replacement or refund.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Can I change or cancel my order?

Orders can only be changed or cancelled shortly after being placed, before production begins. Contact us as soon as possible if you need to make changes — once production starts, we're unable to modify or cancel the order.

What payment methods do you accept?

[Elenca qui i metodi effettivamente attivi sul tuo store, es. Visa, Mastercard, PayPal, Apple Pay, ecc.]

How do I contact you?

Head over to our Contact Us page and fill in the form. We typically respond within 1–2 business days.